Housing allowance office
What we do
The tasks of the housing allowance office mainly include advising citizens seeking advice on housing allowance and the benefits of the education and participation package for housing allowance and child supplement recipients, as well as processing and paying applications for housing allowance (rent subsidy for tenants or burden subsidy for owner-occupied residential property).
The employees of the housing allowance office are also the contact persons when it comes to granting instalment payments/deferments in cases of overpayment.
Are you entitled to housing benefit?
Check here in the housing benefit calculator
Housing benefit applications can be collected in person at the Jobcentre registration desk during service hours without prior arrangement.
Further information on housing benefit
Note on the processing time
Due to the high number of applications, the processing time is currently around twelve weeks after all required documents have been submitted in full. If additional documents are requested, this period begins from the receipt of the last document relevant to the decision.
To ensure that we can process all requests as quickly as possible, they are processed in the order in which they are received. We therefore ask you not to submit multiple or identical requests - this would extend the processing time for all applicants.
For the same reason, we also ask you to refrain from making status enquiries or enquiries about the receipt of your documents. We will of course contact you as soon as your application has been reviewed.
Thank you for your understanding and patience!
Submission of documents
Access to the housing benefit office is now via the Job Centre entrance.
Access to the stairwell is only possible with an appointment.
If you do not have an appointment, you can drop your documents in the letterbox behind the information desk(no longer on the 3rd floor). Alternatively, you can of course also submit your documents by post or as a PDF file by e-mail.
Please submit the requested documents together if possible. If documents are submitted individually, the processing deadline is based on the date of receipt of the last document.
Münsterland map
The Münsterland card can only be topped up after the housing benefit has been approved.
As a rule, the card is topped up within 14 days of the approval notice being sent. Please note that requests are also processed in the order in which they are received. We ask for your patience - you will receive your top-up as soon as possible.